By booking an appointment you are accepting our cancellation policy.

- Appointment reminders will be sent to you via email (7 days before) and via text (48 hours before). Please respond to the reminder text message to confirm your appointment or please contact us to reschedule. Not replying to the reminder text may mean your appointment is cancelled or the cancellation fee may be charged if you do not make contact to notify us.

- If you need to cancel or reschedule your appointment, we ask that you provide a minimum of 48 hours’ notice.

- Failure to attend an appointment without providing sufficient notice will incur a fee of 100% of the appointment cost. If you have pre-paid for your appointment this amount will be forfeited to cover the cancellation fee. For return clients where pre-payment has not been made, an invoice will be emailed to you with our bank details for this fee and payment is expected within 7 days.

Initial appointments:

- Pre-payments: To book an initial appointment, you are required to pay the full appointment fee upfront at the time of booking to secure your appointment time.

- Appointments cancelled or rescheduled with less than 24 hours’ notice, or failing to attend, will incur a fee of 100% of the appointment cost. Your pre-payment will cover this cost.

- To rebook a new time, you will have to pay the full fee again for the new time slot.

- If you wish to cancel your appointment and you provide more than 48 hours’ notice your pre-payment will be refunded. Refunds will be processed within 14 business days via your original method of payment. Cancellations after this time are subject to the above fees.

Return clients:

- If you need to cancel or reschedule your appointment, we ask that you provide a minimum of 48 hours’ notice.

- Appointments cancelled or rescheduled with less than 24 hours’ notice, or failing to attend, will incur a fee of 100% of the appointment cost. Any pre-payments will be forfeited (and cannot be transferred) if you do not provide 24 hours’ notice.

We have these policies in place to help keep our small business running. We understand life can be unexpected however no shows significantly impact our business and all we ask is for a text or call to explain what’s happening and to reschedule.

If you are sick or unable to attend due to unforeseeable circumstances, please contact us as soon as possible and we can organise a new appointment time or have the appointment online. If your practitioner is unwell an alternate appointment time will be offered.

Purchasing a product or service from Plumeria Wellness involves the collection of payment and billing data by our third-party partners, including Square. Data collection includes, but is not limited to your name, billing address, credit card number, security code and expiry date. Square's card processing systems meet Level 1 Payment Card Industry Data Security Standards. Square implements comprehensive security measures that protect their customers through encryption, physical security, and strict organizational policies.